Coupa's mission is to deliver software innovation that breeds responsible spending while impacting the company bottom line. Coupa's spend management solution uses cutting edge Ruby on Rails software hosted on the Amazon cloud -- the Coupa Cloud.
We are looking for a Senior Technical Support Engineer to support the Coupa Cloud. This role will involve skill sets in managing customer tickets, your ticket queue, and client escalations. In addition you will be looking at database tables, combing through log files, and understanding of how software works to become highly efficient at making our customers successful.
We need people who are self-motivated, have a strong desire to learn, a can-do attitude, tenacity to solve problems, team players, and results focused. We have an unwavering zeal to make our Customers Successful.
• Bachelor’s Degree
• 5 years in technical support
• Excellent written and verbal communication skills
• Ability to participate in on-call rotation for after-hours emergencies is a must
• Experience in customer service
• Experience with technology tools and understanding of software languages
In addition to a very competitive salary, we offer stock options, impressive company paid health benefits, 401(k), generous PTO and a startup environment that allows for creativity and a chance to have fun at work.