Integration. A word that sends project managers into a state of panic and strikes fear into the hearts of IT staffers — but only because integration is a commonly misunderstood portion of a software acquisition workflow.
Good change is exhilarating, bad change is confounding – where do you want to be? When change management is done right, it can immediately improve processes and ensure alignment, which can save a bundle of money (and headaches). When change goes wrong, it can lead to confusion, delays, and extra costs, which can have you wishing you never started.
1st Generation of Enterprise Software – Customer Bears all the Risk
It wasn’t that long ago in the Enterprise Software industry that vendors charged customers large up-front software fees, which effectively meant customers bore all implementation and financial risk for the project.
That’s how much I’ve spent at Starbucks since I started tracking my expenditures on Mint.com just over two years ago. That works out to over $88 per month. Even that underestimates my consumption, because it excludes purchases at Peet’s, Mom & Pop coffee shops, and anything I pay for with cash. That’s $2,478.60 just on credit card transactions at Starbucks.
Amazon Web Services (AWS) had a pretty bad day last Thursday. As a result,many websites had a similarly bad day. Coupa was not one of those websites. Yes, Coupa uses AWS to power our Cloud Spend Management platform and yes, we were impacted too. However, while select websites were down all day, Coupa customers only experienced a minor service disruption while we worked around the AWS issue.
In the context of enterprise software, the earliest cloud applications garnered an unfortunate reputation for causing more headache than relief. When “the cloud” first emerged, it was supposed to be the answer for all sorts of problems — but instead, it taught an entire generation of users to cringe upon hearing “cloud”, “enterprise”, and “application” uttered in the same sentence.
Raising the savings bar? What does that actually mean?
We know you’re busy (I know I am), so we’ll keep it short.