Coupa Named a 2021 Gartner Peer Insights Customers' Choice for Procure-to-Pay Solutions

Mark Riggs
Mark Riggs
Chief Customer Officer, Coupa

Mark is the Chief Customer Officer (CCO) at Coupa where he champions, orchestrates, and advances the customer experience across Coupa's ever-more-complex range of customer interactions. With more than 25 years of experience, Mark has a consistent track record of creating and scaling customer-facing teams across organizations while delivering optimal success to internal and external stakeholders. Prior to Coupa, Mark worked as the Chief Customer Officer and General Manager for Bazaarvoice during the period of rapid revenue growth and was also part of the team that led the company through its initial public offering (IPO).

Read time: 7 mins
Coupa Named a 2021 Gartner Peer Insights Customers' Choice for Procure-to-Pay Solutions

Coupa is a company built on an obsessive and unwavering commitment to making our customers successful. For us, it’s more than just “customer satisfaction.” It’s about customer success! My team, and the broader community at Coupa, work every day to ensure that our customers are successful in realizing their goals, satisfying their company missions, and transforming their organizations. If our customers are successful, we’re successful.

We’re honored to be recognized with the Customers’ Choice distinction in the Gartner Peer Insights “Voice of the Customer”: Procure-to-Pay Suites 2021 report1. This accomplishment is based purely on the feedback and reviews from our customers in Gartner Peer Insights. Our customers are Coupa’s most valuable source of innovation, and we’re driven to continuously deliver value across our Business Spend Management platform to serve our customers’ ever-evolving missions and make their procurement organizations agents of transformation and innovation within their own companies.

Gartner Voice of the Customer for P2P Quadrant
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Coupa Software.


Coupa — the only company to receive Gartner Customers’ Choice distinction for Procure-to-Pay twice!

The Gartner Peer Insights “Voice of the Customer” Report for Procure-to-Pay Suites was last published in November 2019, and Coupa was the only vendor to be recognized with the Customers’ Choice distinction. This year, Coupa again received that recognition. Through the evaluation process, Coupa received more reviews than any vendor in the Procure-to-Pay category with an average overall rating of 4.7 out of 5. (Based on 114 reviews as of 31st January 2021.)

We continue to be committed to ensuring the success of our customers by delivering real value through our Business Spend Management platform.

Want to hear directly from our customers? Here are some of the key themes that they shared in their reviews:

You can read more reviews for Coupa’s Procure-to-Pay technology here, or visit the Gartner Peer Insights Procure-to-Pay Market web page for additional information about the Customers’ Choice distinction or the broader Procure-to-Pay category.

We’re dedicated to making the Procure-to-Pay process better for everyone

Coupa has been a consistent leader in the Procure-to-Pay industry. Here are some additional Gartner reports that provide more information about Coupa’s products and capabilities in this space:

To all our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction! If you have a Coupa story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.


1 Gartner, Peer Insights “Voice of the Customer”: Procure-to-Pay Suites, Peers, February 2021

2 Gartner, Magic Quadrant for Procure-to-Pay Suites, Kaitlynn Sommers, Micky Keck, William McNeill, Tim Faith, 19 October 2020

3 Gartner, Critical Capabilities for Procure-to-Pay Suites, Micky Keck, William McNeill, Kaitlynn Sommers, Tim Faith, 2 November 2020



Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.