Coupa Receives Gartner® Peer Insights™ Customers’ Choice Distinction for Supply Chain Planning

Andrew McCarley
Andrew McCarley
VP Global Customer Value Management, Coupa Software

Andrew McCarley is the Vice President of Customer Value Management at Coupa Software, where his team of Value Directors are tasked with helping Coupa customers achieve increased realization of value through their existing entitlements. Prior to Coupa Software, Andrew held various positions in the Software, CPG, and Retail industries, including LLamasoft, Opex Analytics, S.C. Johnson, Starbucks, and Unilever. Over the past 17 years, Andrew has helped organizations deliver incremental value through supply chain and digital transformations, S&OP implementations, COE development, and software implementations. In 2022, Andrew was an SDCExec's Supply Chain Pro to Know award winner. He holds a Bachelor's Degree in Logistics from the University of Tennessee and a Masters in Analytics from the Georgia Institute of Technology.

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Coupa Receives Gartner® Peer Insights™ Customers’ Choice Distinction for Supply Chain Planning

When I found out Coupa was going to receive a Customers’ Choice distinction for supply chain planning, the first thing that popped into my mind was, “I’m thankful our solution has been able to make the lives of supply chain professionals a little easier as they deal with unprecedented challenges.”

Over the past few years, it has felt even more important to embody Coupa's core values: to ensure customer success, strive for excellence, and focus on results. Ensuring our supply chain customers’ success has meant striving to help them become more resilient while reducing costs and increasing sustainability. It’s not enough for us to keep our customers satisfied; we need to make sure they are equipped with everything they need to navigate supply chain disruption with powerful, effective, and easy-to-use supply chain design and planning capabilities.

We are grateful to our customers for this distinction. It is only when you are successful that we are successful.

Gartner® Peer InsightsTM Voice of the Customer 2022: Supply chain planning solutions and Coupa’s recognition in the report 

Figure 1. Garter Peer Insights "Voice of the Customer" Supply Chain Planning Solutions
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Coupa Software.

We are honored that, based on peer-sourced reviews and ratings, Coupa has been recognized with the Peer Insights Customers’ Choice distinction. Our customers continually inspire us to continue to innovate and deliver value across our Business Spend Management platform. To receive the highest overall score rating of any vendor in the report (a 4.8 out of 5), based on 33 reviews as of August 2022, fills us with gratitude, and will spur us to keep striving to make our customers successful in achieving their goals and satisfying their organizational missions.

Why customer success matters more than ever in supply chain planning

Since acquiring LLamasoft in November 2020, we knew we had big shoes to fill, and we’d need customers to trust us as we illuminated the future of supply chain design and planning solutions. The stakes were – and still are – high, and we believe that integrating the incredible foundation LLamasoft built with the Coupa Business Spend Management platform will only continue to unlock capabilities across supply chain, procurement, and finance organizations, to help organizations be stronger together.

Key themes: capabilities, integrated support, and ease of use

Coupa received the highest scores of 4.9 based on 32 responses in product capabilities, 4.7 based on 25 responses in sales and deployment experiences, 4.8 based on 28 responses in support experiences, and 4.9 based on 31 responses in willingness to recommend as of August 2022, as compared to every other vendor included in the report.

Here are some snapshots of what some customers have said:

"The platform itself is very flexible and has allowed us to approach old problems in new ways, with added horsepower from cloud computing speed to solve bigger problems, faster, and more often." — Anonymous Coupa Customer in the Consumer Goods industry (>$10B revenue) — Link to full review

"The interface is very user-friendly, the introduction training on the Coupa University platform is exceptional, and the tool is easy to pick up on quickly. Coupa has exceptional support and coaching. Their 1-on-1 coaches are knowledgeable, friendly, and innovative in finding solutions to troubleshoot complex scenarios. Between the modeling tools and data processing tools, there is a clear vision for synergy between the product offerings and advanced capabilities." — Anonymous Coupa Customer in the Transportation Services industry ($50M–$250M revenue) — Link to full review

When I read reviews like this, it reminds me why this work and this approach to customer success matters so much.

The road ahead for supply chain design and planning customers

We will continue to seek to provide the utmost value to our customers, not just because it’s good for business, but because it’s core to our values and how we see ourselves as leaders in the world of business. Our customers can continue to expect regular updates, capability expansions, and the highest quality support and service.

Thank you to our customers (and to Gartner Peer Insights) for this peer recognition. It is our privilege to help your organizations become agents of transformation, value, and innovation within your companies.

To read the full report, click below.

Discover What Customers Are Saying


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