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Digital Invoice

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Digital Invoice


Digital Invoice™ by The Shelby Group is an end-to-end solution that allows you to go “full digital” with all of your supplier invoices on day one. Unlike other invoice digitization solutions, Digital Invoice provides these unique capabilities:

  • All invoices are processed in Coupa. No more need to have two systems for remediating invoices.
  • Invoices needing remediation are routed to the appropriate Group in Coupa. No need to determine “who clears which invoices.” Digital Invoice uses your business rules to place invoices in appropriate queues.
  • Digital Invoice’s MetaMatch feature allows for automated approvals of “close enough” invoices based on custom business rules. Our clients see as much as 10% of invoices automatically approved.™


Key Features:

DigitalInvoice Processing Center

  • All types of non-digital invoices accepted (paper, email, PDF, image, fax and handwritten)
  • All invoices & data collected without manual work from the client - paper invoices mailed to a designated PO box, email invoices sent to a designated email address
  • Combination of OCR & human review on all invoices to ensure an accuracy rate of 99.5% on critical fields
  • All invoices loaded to Coupa in 48 hours or less from receipt
  • Over 2 million invoices (including paper and digital files) processed daily
  • 100% line-level detail captured on every invoice to provide in depth spend analysis

MetaMatch™ Exception Handling Automation System

  • MetaMatch’s Business Rules Engine automates the approval of complex exception invoices such as PO-based problems
  • Real-time tracking counts the number of each exception encountered – providing insight into common invoice errors

DigitalInvoice’s Proprietary ChangeMe™ Exception Handling Process

  • As with many solutions, complete/verified invoices automatically route through to Coupa for approval without any manual intervention
  • However, with Digital Invoice, exception invoices (non-PO backed, incomplete) are systematically routed to Coupa as well. Those invoices are then guided to appropriate work queues for remediation via Shelby’s proprietary process and the client’s business rules


50-70% decrease in operational costs

All employees work within Coupa – no secondary system needed

“Close enough” exception invoices are approved with no human intervention. Some clients have seen as much as 24% of their exception invoices automatically approved “touch free”

Leverage Coupa workflow to address exception handling

All line-level detail imported into Coupa for spend analysis

Increase in early-pay discounts

Decrease in late-payment penalties

99.5% accuracy for critical fields and 98.5% for non-critical fields