CNA

Customers / CNA
Industry
Insurance
CNA

CNA Digitizes, Gains Flexibility and Visibility to Minimize Risk

CNA leverages Coupa to overcome outdated, paper-based systems, gaining control over spend, and third-party risk management.

Case Study
Company Overview
CNA provides expertise, service and business insurance to manage exposure and minimize loss in a wide array of industries.
Headquarters
Chicago, IL
Employees
5,000-10,000
Customer Website
cna.com
 

Value as a Service

91%

Spend with Coupa Suppliers

3X

Number of Risk Assessments Done

Challenge

Paper-based processes led to inefficiency and risk.

Siloed processes led to limited visibility and control over spend.

Offline, non-automated reviews led to labor-intensive risk management.

Lacked visibility and flexibility during pandemic.

Solution

Coupa Supplier Management

Coupa Invoice

Coupa Spend Analysis

Coupa Procure

Results

Achieved improved visibility and efficiency with digitized spend.

Centralized work flow enabled effective analytics to assess risk.

Digitization allows easy access to data for audits and risk management.

"CNA has tripled the number of annual assessments, improved risk visibility and better aligned expert resources."

Doug Kortfelt, SVP, Chief Procurement Officer

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Resources and Insights

On-Demand Webinars
Global Supply Chains In A Post-Pandemic World
Hear the recent HBR webinar featuring Willy Shih, Professor at Harvard Business School and author of the recent HBR article, “Global Supply Chains in a Post-Pandemic World.”
Watch the Replay
Analyst Reports
2022 Gartner® Magic Quadrant™ for Procure-to-Pay Suites
Learn why Coupa was named a Leader in the 2022 Magic Quadrant™ for Procure-to-Pay Suites.
Read the Report