CNA

Customers / CNA
Industry
CNA

CNA Digitizes, Gains Flexibility and Visibility to Minimize Risk

Case Study
Company Overview
CNA provides expertise, service and business insurance to manage exposure and minimize loss in a wide array of industries.
Headquarters
Chicago, IL
Employees
5,000-10,000
 

Value as a Service

91%

Spend with Coupa Suppliers

3X

Number of Risk Assessments Done

Challenge

Paper-based processes led to inefficiency and risk.

Siloed processes led to limited visibility and control over spend.

Offline, non-automated reviews led to labor-intensive risk management.

Lacked visibility and flexibility during pandemic.

Results

Achieved improved visibility and efficiency with digitized spend.

Centralized work flow enabled effective analytics to assess risk.

Digitization allows easy access to data for audits and risk management.

"CNA has tripled the number of annual assessments, improved risk visibility and better aligned expert resources."

Doug Kortfelt, SVP, Chief Procurement Officer