Zendesk
Customers / Zendesk
Industry
With Coupa, Zendesk Gives BSM Visibility to Key Stakeholders
Under Meara Fallon's leadership, Zendesk's Procurement Center of Excellence ensures stakeholders and teams are able to do their jobs, while being fully supported by a seamless procurement process.
Company Overview
Zendesk is the champion of great service everywhere for everyone, powering billions of conversations, and connecting more than 100,000 brands with hundreds of millions of customers.
Headquarters
San Francisco, CA
Employees
5,000-10,000
Customer Website
Challenge
- Gaining greater visibility and control with a holistic procurement platform
- Controlling costs across different business functions
- Improving operational efficiency for optimized performance
Solution
- Facilitating all aspects of the procurement journey from PO-creation to supplier management
- Empowering Zendesk employees for easy self-service
- Optimizing organization control over spend and payments
Result
- Fully streamlined procurement processes for Zendesk employees
- An increase in real-time visibility into overall spend and payments
- Comprehensive user training and supportive education for users
"Coupa makes sense for Zendesk because it fits nicely into our tech stack with ERP integration."
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