Zendesk

Customers / Zendesk
Industry
Technology
Zendesk and Coupa

With Coupa, Zendesk Gives BSM Visibility to Key Stakeholders

Under Meara Fallon's leadership, Zendesk's Procurement Center of Excellence ensures stakeholders and teams are able to do their jobs, while being fully supported by a seamless procurement process.
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Company Overview
Zendesk is the champion of great service everywhere for everyone, powering billions of conversations, and connecting more than 100,000 brands with hundreds of millions of customers.
Headquarters
San Francisco, CA
Employees
5,000-10,000
Customer Website
https://www.zendesk.com/
 

Challenge

  • Gaining greater visibility and control with a holistic procurement platform
  • Controlling costs across different business functions 
  • Improving operational efficiency for optimized performance

Solution

  • Facilitating all aspects of the procurement journey from PO-creation to supplier management
  • Empowering Zendesk employees for easy self-service 
  • Optimizing organization control over spend and payments

Result

  • Fully streamlined procurement processes for Zendesk employees
  • An increase in real-time visibility into overall spend and payments 
  • Comprehensive user training and supportive education for users

"Coupa makes sense for Zendesk because it fits nicely into our tech stack with ERP integration."

Meara Fallon, Manager, Procurement Center of Excellence, Zendesk

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Resources and Insights

 
blog
A New Procurement Agenda for the Smarter Together Era
Originally Published July 13, 2021 – Updated August 31, 2021. According to Accenture, back in 2019, before the COVID-19 pandemic, ‘Leaders’ in enterprise technology adoption were growing 2x faster
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On-Demand Webinars
Stories from the Frontline of Business Spend
Michael Van Keulen, Coupa's CPO, leads a panel discussion with executives from Barclays, Staples and Zendesk where they reflected on lessons learned from this past year
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eBooks
Rethinking Working Capital Management & Payments
Improve your cash flow, protect your supply chain, and increase agility with a new framework to optimize working capital and digitize payments.
Download Now