Zendesk

Customers / Zendesk
Industry
Zendesk

With Coupa, Zendesk Gives BSM Visibility to Key Stakeholders

Under Meara Fallon's leadership, Zendesk's Procurement Center of Excellence ensures stakeholders and teams are able to do their jobs, while being fully supported by a seamless procurement process.
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Company Overview
Zendesk is the champion of great service everywhere for everyone, powering billions of conversations, and connecting more than 100,000 brands with hundreds of millions of customers.
Headquarters
San Francisco, CA
Employees
5,000-10,000
 

Challenge

  • Gaining greater visibility and control with a holistic procurement platform
  • Controlling costs across different business functions 
  • Improving operational efficiency for optimized performance

Solution

  • Facilitating all aspects of the procurement journey from PO-creation to supplier management
  • Empowering Zendesk employees for easy self-service 
  • Optimizing organization control over spend and payments

Result

  • Fully streamlined procurement processes for Zendesk employees
  • An increase in real-time visibility into overall spend and payments 
  • Comprehensive user training and supportive education for users

"Coupa makes sense for Zendesk because it fits nicely into our tech stack with ERP integration."

Meara Fallon, Manager, Procurement Center of Excellence, Zendesk