Groupon

Customers / Groupon
Industry
Groupon

Groupon’s Growth from BSM "Level Zero” to Coupa Hero

When Groupon was looking for a BSM solution, it wasn't an upgrade of legacy systems. It was from a "level zero" based on manual spreadsheets and invoices. They knew they needed a better deal but didn't want something that would burden employees or IT with complex procurement processes.
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Company Overview
Groupon is a multinational e-commerce marketplace that provides local deals and experiences to millions of customers around the world.
Headquarters
Chicago, IL
Employees
5,000-10,000
 

Value as a Service

80%

of Invoices Backed by POs, Double Previous

2

People Administer Platform Part-Time

4000

Spend Management Users

Challenges

 

Payments and expense management were labor-intensive.

Scaling procurement processes for 4,000 global users.

Procurement processes were manual using Excel, burdening finance teams with data inefficiencies.

 

Solutions

 

Coupa Expenses

Coupa Invoicing

Coupa Contracts

Coupa Procurement

Coupa Analytics

 

Results

 

Exceeded original goals thanks to dynamic approval chain adjustment and detailed visibility into organizational spend.

Finance team has greater visibility into procurement budget to better plan for future spend and accruals.

Only requires two full-time employees who spend less than 20% of their time administering and maintaining the platform for 4,000 global users.

 

"Coupa definitely fulfilled what we were looking for and hit it out of the park."

Declan Holzman, Technology Sourcing Manager