Customers / Imperial
Using Coupa Increases Value For Imperial and their Customers
With a mission of delivering value to customers, using Coupa improved Imperial's goal of highly efficient ordering and monitoring methods for customers.
Imperial is a national distributor of maintenance products and aftermarket components for the vehicle and fleet industry.
Green Bay, WI
Value as a Service
of Growth through Platform
Decrease in Condensed Closed-Cycle (from 6-12 Months to <3 Months)
Outdated paper-based methods did not deliver satisfaction to customers.
Meeting customers' goals and objectives was time-consuming.
Lack of visibility hampered better buying decisions through leveraged buying and control of the vendor base.
New user-friendly interface allowing scanning of products saves time and paperwork.
Customers' experience is a one-stop-shop.
Added visibility enables better buying decisions through analytics.
Growth has accelerated through customer UX.