Imperial
Customers / Imperial
Industry
Using Coupa Increases Value For Imperial and their Customers
With a mission of delivering value to customers, using Coupa improved Imperial's goal of highly efficient ordering and monitoring methods for customers.
Company Overview
Imperial is a national distributor of maintenance products and aftermarket components for the vehicle and fleet industry.
Headquarters
Green Bay, WI
Employees
100-500
Customer Website
Value as a Service
50%
of Growth through Platform
67%
Decrease in Condensed Closed-Cycle (from 6-12 Months to <3 Months)
Challenges
Outdated paper-based methods did not deliver satisfaction to customers.
Meeting customers' goals and objectives was time-consuming.
Lack of visibility hampered better buying decisions through leveraged buying and control of the vendor base.
Solutions
Results
New user-friendly interface allowing scanning of products saves time and paperwork.
Customers' experience is a one-stop-shop.
Added visibility enables better buying decisions through analytics.
Growth has accelerated through customer UX.
"One of the biggest benefits for Imperial engaging in a spend management platform has been the accelerated growth."
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