For the business that has started to automate its AP processes, run spend reports, and implement spend policies, what’s next? This session is intended for the forward-thinking finance and procurement professional who wants to up-level BSM outcomes and achieve real, measurable improvements. USO has leveraged Community Intelligence to identify improvement opportunities, set goals, and track progress over time. Using Community Intelligence, USO has achieved impressive results, such as a reduction of approval cycle times in half. In this session, Rick Quaintance, Senior Director of Procurement and Contract Management at USO, describes how he drives a focus on continuous improvement and how he brought stakeholders around the company along with him in the pursuit of excellence.