I recently read a blog post on Enterprise Irregulars that raised an important but often overlooked concept: employees are also consumers. Today’s young professionals were born mouse-in-hand, turning to sites like Amazon and eBay to shop and Facebook to connect with friends. But it’s not just themillennials – we’ve reached a point where our grandparents, for whom their early memories of technology were purely industrial, are now embracing social networking and online search. If someone born during the Great Depression can intuitively figure out how to use Amazon and Facebook, shouldn’t we apply the same ease-of-use to applications we depend on every day in the workplace?
Integration. A word that sends project managers into a state of panic and strikes fear into the hearts of IT staffers — but only because integration is a commonly misunderstood portion of a software acquisition workflow.
Good change is exhilarating, bad change is confounding – where do you want to be? When change management is done right, it can immediately improve processes and ensure alignment, which can save a bundle of money (and headaches). When change goes wrong, it can lead to confusion, delays, and extra costs, which can have you wishing you never started.