The Hackett Group

The Digital Supply Chain’s Evolving Role in the Enterprise Agenda

This white paper by The Hackett Group explores what enterprises expect from the modern supply chain.

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Top supply chain challenges and how leading organizations are overcoming them

Download this report, based on a survey of enterprise supply chain leaders, to discover:

  • The goals enterprises expect their supply chain to support
  • Top supply chain issues facing organizations today
  • How supply chain leaders are addressing gaps in their capabilities
  • Ways to overcome barriers like overcommitment and the organization’s resistance to change
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Digital supply chains are growing in importance because enterprises realize that their supply chain is a strategic asset for growth and profitability. Based on research by The Hackett Group, adoption of supply chain network design and optimization tools is expected to grow from 63% to 81% in the next two years. 

To stay competitive in the modern business environment, cost efficiencies are no longer sufficient. Due to constant advancements in technology, leading companies are continuously evolving methods to map out their end-to-end digital supply chain. In this report, The Hackett Group explores the top reported priorities for supply chain organizations, including agility, digital transformation, and growth.

Featured Speakers
Hanna Hamburger, Director, Strategy & Business Transformation Practice, The Hackett Group
Hanna Hamburger
Director, Strategy & Business Transformation Practice
The Hackett Group
Josh Nelson, Associate Principal, Strategy & Transformation Operations Practice, The Hackett Group
Josh Nelson
Associate Principal, Strategy & Transformation Operations Practice
The Hackett Group
To understand what steps to take next in their value delivery evolution, supply chain leaders should look to enterprise business objectives and expectations to determine where to focus. Digital transformation, analytics capabilities, customer-centricity, business processes and cost efficiency improvements are five areas where most supply chain organizations currently fall short. Supply chain must develop a strategic, prioritized approach designed to address each of these areas, and in turn, deliver new value streams to the business.
Hanna Hamburger and Josh Nelson, The Hackett Group


According to this key issues survey of supply chain professionals, what are the top objectives of supply chain professionals?

The top-ranking objective is to improve supply chain cost efficiency. Secondly, supply chain professionals are seeking to improve supply chain business processes, followed by improving supply chain agility. Fourth, they report a desire to improve supply chain analytical capability. A fifth objective is to secure supply chain data and systems. For more detail on how supply chain professionals are aiming to achieve these objectives, please see the white paper.

Based on the survey of supply chain professionals, where are the gaps that need to be filled in the Hackett service delivery model?

The main gaps occur in Analytics & Information Management, Human Capital, Service Design, Technology, Organization & Governance, and Service Partnering. Please refer to the white paper for more details.

What are the main hurdles keeping supply chain professionals from making progress in digital transformation, according to the survey?

There are nine main hurdles that make digital transformation of supply chains more challenging: overcommitment, organizational resistance to change, inadequate funding and resource allocation, data-related issues, skills deficiencies and/or capacity constraints of the IT organization, technology and process complexity, lack or or deficiency of supply chain staff, lack of commitment from enterprise executives, and organizational complexity.