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FAQS TO HELP YOU FIND THE ANSWER YOU NEED

I'm having trouble logging into my company's Coupa instance and I've reset my password, but I still can't get in.

If you are a vendor selling to a company using Coupa and this is your first time logging into the portal, you will need to ask your customer to send you an invitation via email. You can get more info about the process here. If you are still having trouble, email [email protected]. If you're an employee at a company using Coupa, you'll need to reach out to your Coupa admin.

I'm a Supplier who is transacting with a customer using Coupa, and I am having trouble logging into the Coupa Supplier Portal.

If you are a vendor selling to a company using Coupa and this is your first time logging into the portal, you will need to ask your customer to send you an invitation via email. You can get more info about the process here. If you are still having trouble, email [email protected].

I am a customer Admin of Coupa and I am having trouble logging into the Coupa Support Portal.

Email your customer value manager or [email protected].

I haven't been paid yet. How can I find out when I'll be paid?

You will need to reach out to the Coupa admin or AP department at the company you need to get paid from. You can also check the status of the invoice in the Coupa Supplier Portal and add comments to the invoice which can be used to communicate with your customer.

I can’t submit my invoice. Can you help me with that?

The customer you are working with will need to send you an invitation to create an account. You can get more info about the process here. If you already have a Coupa Supplier Portal account, log in and take the "Help Tour". Additional resources for Supplier questions here.

I have a customer who has told me that I have to put my invoice through Coupa to get paid.

If you already have a Coupa Supplier Portal account, log in and take the "Help Tour". Additional resources for Supplier questions here.

How do I submit my expense report?

You'll need to log into your company's instance of Coupa. To get there, it's usually yourcompany.coupahost.com and you'll need to have an account. We suggest you reach out to your Coupa Admin for help. If you're not sure who that is, reach out to your finance department.

I work with a company using Coupa and they've asked me to integrate with their instance. How can I do so?

The Coupa customer you are working with will need to reach out to their Customer Value Manager to get the process kicked off. In the meantime, you can get more information by looking here.

I've been told I need to order supplies through Coupa. How do I put my order through?

You'll need to log into your company's instance of Coupa. To get there, it's usually yourcompany.coupahost.com and you'll need an account to log in. We suggest you reach out to your Coupa Admin for help. If you're not sure who that is, reach out to your finance department.

General & Sales

Interested in learning more about what Coupa has? Please complete the form below and let us know what you're interested in.

Customers

We're always aiming to help our customers achieve even more success! Most of your questions can be answered within the Success Portal (here) or through your Customer Value Manager. Not sure who that is? Request to be contacted by clicking the button below.

Suppliers

We're here to help suppliers (vendors who work with Coupa customers) as well. Our Success Portal FAQs can answer and guide you through your questions. Please click here to view our Success Portal FAQs.

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Other Contacts & Resources

For all partner inquiries, please contact [email protected]
For all employment related questions, please contact [email protected]