Dublin Centre to Serve as Customer Success Basecamp for Company’s Fastest-Growing Region
DUBLIN – 20 August 2014 – Coupa Software, the leading provider of cloud applications for finance, announced today the opening of a new European customer support hub in Dublin, Ireland. The addition is a key element of Coupa’s global expansion plans and will accelerate the cloud-enabled automation of financial processes for businesses based in Europe, helping them save millions.
EMEA was Coupa’s fastest-growing region during the first half of 2014 as sales grew by more than 200 percent compared to the first half of 2013.
“With a relentless focus on customer success, we created this support hub to be closer to our customers in EMEA and to significantly enhance our global support capability,” said Rob Bernshteyn, CEO of Coupa. “Our customers in this region can expect immediate value as we accelerate and better localize our support capabilities. The Dublin team is a self-sufficient provider of local customer service and is a key element of our expanding global operations.”
The Dublin centre helps Coupa address requirements particular to the European Union such as data privacy and protection regulations – key factors for European companies considering cloud-based technologies.
The centre also expands the time-zone coverage of Coupa’s combined global customer support organisation, giving the company the ability to work directly with customers locally while benefiting from a more globally integrated technical support capability. Coupa estimates that it will reduce turnaround time for customer service requests by up to 50 percent in both EMEA and North America.
"We see Dublin as the ideal springboard for our expansion in EMEA. The Silicon Docks in Dublin are a rival to other tech hubs around the world,” said Alex Kleiner, General Manager, Coupa EMEA. "Given Dublin’s incredibly strong pool of engineering talent and its entrepreneurial spirit, it makes sense that so many Silicon Valley companies like ours are expanding or launching operations here."
Coupa also announced it has named Kieran Brady of Coupa Dublin as the company’s head of customer support worldwide. As Vice President of Global Technical Support and Technical Account Management for Coupa, Brady will head Coupa’s support teams in Dublin as well as San Mateo, California and Reno, Nevada.
“We are thrilled to have Kieran lead our globally integrated customer support function from our Dublin centre,” said Kleiner. “These are the first of a number of initiatives in Coupa’s global expansion that help us scale quickly to meet demand while ensuring the top-of-class customer support that has always set Coupa apart.”
The news comes in a year of many major accomplishments for Coupa. In March 2014, Coupa announced $40M in venture capital funding to accelerate development and corporate expansion. The company announced a 100 percent increase in revenue in Q2 2014 over Q2 2013. Coupa was also recognized as a leader in the “The Forrester Wave™: eProcurement Q2 2014” report issued by Forrester Research Inc. in May 2014. More information on Coupa’s second quarter can be found in the company’s second quarter 2014 momentum press release.
Coupa will hold its first annual Coupa INSPIRE EMEA conference in London on 16 October 2014. Coupa INSPIRE is an event where organisations can hear first-hand from Coupa customers, company experts and other industry visionaries on the power of cloud-based spend management. To register or learn more about the event, visit http://coupainspire.com/.
Coupa now has approximately 270 employees and expects to grow to more than 300 employees by the end of the year. Coupa is actively recruiting for its engineering, product development, sales and marketing departments. Learn more about opportunities at Coupa on the company’s career page.
To contact Coupa EMEA directly, visit http://www.coupa.com/our-offices or dial +44 (0) 207 203 2043.
About Coupa Software
Coupa Software is the leading provider of cloud-based financial applications. More than 450 customers headquartered in over 40 countries use the Coupa suite of financial applications to support business agility and reduce costs. Only Coupa provides a suite of true cloud applications for finance, including accounts payable, sourcing, procurement and expense management that allows customers to realize a return on their investment within a few months and savings that continually impact the bottom line. Learn more at: coupa.com. Read more at our company blog, Making Cents or follow @Coupa on Twitter.
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