Coupa’s Privacy Policy

Like our e-Procurement service, Coupa’s Privacy Policy is simple and straightforward: We respect your privacy, and we are committed to protecting it. We protect the confidentiality and security of your company’s information by placing you, our Customer, in control of the process by allowing you to consent to non-aggregate information sharing before it occurs as described in this Privacy Policy. Coupa is committed to these four Privacy Principles.

By using our web site and/or our on demand service, you consent to the collection and use of information as set forth in this Privacy Policy.

GDPR Compliance. To learn more about our approach to GDPR compliance, please click here.

Principle 1. We limit how, and with whom, we share your company’s information based on your choice. Coupa will only share your company’s information with others:

  • at your request;
  • to process or service a transaction or product authorized or requested by you;
  • when required by law to disclose such information to appropriate authorities;
  • to companies that assist us in marketing our products and services;

Principle 2. We collect only the information necessary to deliver the products and services you request. Coupa collects only the company’s information necessary to serve your procurement needs, to protect against fraud, and to fulfill legal and regulatory requirements. We collect the following:

  • Information we receive from you: from our website, your service, and any other information you subsequently provide to us orally, in writing or through the Internet;
  • Information about your transactions and communications with us;
  • Information from public records accessed in the ordinary course of business

Principle 3. We establish safeguards to ensure the security and confidentiality of your information.

Coupa restricts access to your company’s information to our employees who need it to do their job. Employees with access to your information are required to strictly maintain the confidentiality of all Customer information.

Coupa maintains physical, electronic and procedural safeguards that comply with Industry standards to protect your company’s information. We routinely test our information systems and website to ensure that unauthorized access does not occur.

Principle 4. We maintain your privacy even after you cease to be our Customer.

If your organization decides to close or cancel its account or you become an inactive Customer, Coupa will continue to follow this privacy policy with respect to the information we have in our possession about you and your organization.

Give Us Your FeedbackOur goal is to protect your privacy. To comment or help us improve, please contact us via e-mail ( or telephone (+1.650.931.3201).

Changes to this Privacy Policy. This privacy policy may be modified from time to time to comply with applicable laws or to conform to our current business practices, without prior notice to you. We will post any changes to this on our web site and notify you via your billing contact email. We encourage you to revisit the Privacy Statement that is posted on our web site from time to time to check for updates. You may also obtain a copy of our current Privacy Policy by contacting us via e-mail ( or telephone (+1.650.931.3201).


Security Statement. We take every reasonable precaution to protect your information. When you submit information to us through our web site, your information is protected both on-line and off-line. All data transferred to/from the Coupa internal network, from/to an external entity, is encrypted to industry standards (256 bit encryption). Please keep in mind that messages you send to us by Internet e-mail may not be secure. We maintain appropriate physical, electronic and procedural safeguards to ensure the security, integrity and privacy of your personal information within our company. Only those employees who require your organization’s information to perform a specific job are granted access to your organization’s identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. If you have any questions about the security of your information at Coupa, you may contact us by telephone (+1.650.931.3201).

Our Use of Internet Browser Cookies. Coupa may use Internet browser “cookies”. A cookie is a small line of text that is stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifiable information . We use them to measure visits and improve content and navigation on our website.

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to your website. We adhere to Google’s policies about interest-based advertising and sensitive categories when doing so.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. Some features of Coupa’s website and Service, such as personalization and account information, require that cookies be turned on. If you wish, you can turn on your browser cookie preference when using these features, and then turn them off when you visit other websites.

Coupa’s use of cookies will not affect our policy of not disclosing any of your personal information without your consent.