American Airlines (AA) brought structure to global and domestic operations by centralizing workflows, automating compliance, and using real-time insights through Coupa's AI-native platform.

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"Coupa isn't just a transformation. It's a first-class upgrade to how we work."
— Alison DeVad, Director of Accounting Automation, American Airlines

American Airlines is one of the world's largest airlines, flying daily to more than 350 destinations in over 60 countries.

Industry

Other

Company Size

Enterprise

Employees

120,000+

Challenge

Fragmented, manual processes from a merger slowed procurement, invoicing, and sourcing at scale.

Lack of visibility made forecasting and supplier negotiations unreliable and time-consuming.

Inconsistent workflows increased compliance risk and complexity across regions.

Solution

Procure-to-Pay
AP Automation
Source-to-Contract
Supply Chain Collaboration

Results

A centralized platform and AI tools enable smarter governance, better forecasting, and a smoother employee experience.

Automated invoicing boosts PO-backed spend and reduces manual work across regions.

Digitized contracts and AI insights cut contract cycle times and improve opportunities to maximize working capital.

American Airlines achieved:

20,400+ contracts fully digitized

YoY improvement of PO-backed spend

4x a year contract reviews powered by AI