Coupa Portals FAQs

Frequently Asked Questions

COUPA PORTALS FAQS

What Coupa portals are available for users?

Coupa has several portals available to help ensure your success. Be sure to bookmark these portals for easy access. Login is required to access these portals.

  1. Coupa Compass Portal: Find product documentation, register for events and your designated support contacts can access Coupa Customer Support. Compass Portal
  2. Coupa University Portal: Explore free and fee-based training courses, along with in-depth Coupa certification options. Coupa University
  3. Coupa Online Community: Ask questions, find answers and share ideas with others in the Coupa business spend management community. Coupa Community
  4. Coupa Advantage Portal: Learn more about pre-negotiated Instant Advantage savings and group Sourcing Advantage events. Advantage Portal

How do I get access to Coupa Portals?

To gain access to Coupa Portals, please reach out to one of your organization's Designation Support Contacts (DSCs) for assistance. If you do not know who your DSCs are, please reach out to [email protected].

How do I find out who my DSCs are?

A Coupa Designated Support Contact, or DSC, has the ability to create support cases, monitor ongoing cases, and manage contacts from your organization within Coupa Portals. You may need to identify one of your organization’s DSCs in order to submit a case or possibly create additional Coupa Portals users. If you are unsure of how to find out who your organization’s DSCs are, you can follow the steps in this video.

Within the Coupa Compass Portal, navigate to My Coupa which is located in the upper right hand corner. Click on the profile icon and then My Company in the dropdown menu.

What Can We Help You Find

From there, click into the Contact Management tab.

My Company

Within the Contact Management tab, scroll down to see the list of your company’s Designated Support Contacts (DSCs).

Designated Support Contacts

If you do not have access to Coupa Compass, please reach out to [email protected] for assistance.

What is my username?

Your username is the professional email address you use at your organization. This username applies to all Coupa Portals applications.

How do I reset my password?

  1. On the Coupa Portals sign-in page click Help Needed?/ Forgot Password and then click Forgot Password
  2. Enter your professional email address and click Reset via Email or Reset via SMS (if SMS is already setup for your account).
  3. From the email, click the Reset Password link. (Don't forget to check your spam or junk folder if you don't find the email in your inbox)
  4. On the Reset Your Password page, enter your new password twice and click Reset Password.
  5. Access Coupa Portals by clicking on the tiles in your Coupa Portals Center.
Coupa Portal Login
Forgot Password
Reset Password

The Forgot Password link isn’t working, what do I do now?

Please ensure you’re entering your complete professional email address on the Reset Password page.

My account has been locked.

After ten unsuccessful sign-in attempts, your account will be locked to protect against illegitimate access attempts. Please check your email for further instructions. You’ll be able to reset your password by following the steps above or using instructions given in the email.

This is my first time logging into Coupa Portals Center. What should I do?

Look out for the Account Activation email sent directly to your inbox, from [email protected].

I have not received my Coupa Portals activation email.

Coupa Portals emails containing credentials and login details from Okta will come from [email protected]. Please check your junk/spam folders for the message if you can’t find your activation email.

If you have not received your activation email, you will need to update your spam filters to whitelist all messages from [email protected] to your inbox. If you still have issues with your activation email, please contact [email protected].

How do I access my account if I missed the account activation window or didn't get the activation email?

If you’re brand new to Coupa Portals, first check in with your organization's Coupa Designated Support Contact to ensure your account has been set up. If it has and you still haven’t seen the Activation email, we can help! Please email Coupa Portals - we'll resend it to you.

My name and/or email address has changed. How can I update it?

Please email Coupa Portals - we'll update your account for you!

How do I install Okta Verify on a mobile device?

  1. Download the Okta Verify app from the Apple App Store or Google Play onto your primary mobile device.
  2. Using your computer’s browser, navigate to the Coupa Portals Center sign in page.
  3. Enter your professional email address and password credential, then click Sign In.
  4. When prompted to enroll in Okta Verify, open the Okta Verify app, select the + or Add Account, choose an account type of Organization and scan the QR code that appears in your computer’s browser.
  5. The next time you sign into the Coupa Portals Center, it should offer to send you a push notification or ask for a numeric code. If you choose the push notification, you will be asked to approve, once it appears on your mobile device. If you chose to use the code, then access the code in Okta Verify and enter it into your browser.

Note: You can only enroll Okta Verify on one device at a time. Authenticating on a second device cancels authorization for the first device.

How do I scan a QR Code on my mobile device?

You only need to scan a QR code when you set up Okta Verify on a new mobile device.

Using the camera on your mobile device, focus the camera on the QR code. The mobile device will scan the code and your account will be set up.

How do I change mobile devices?

To change devices, download Okta Verify onto your new device, and sign in to the Coupa Portals Center on a computer. Click on your username in the top menu, and select Settings.

On this page, click Edit Profile, enter your password and (if enabled) a second factor. Then in the Extra Verification section, click Remove next to the Okta Verify mobile app. A warning message will alert you that you will be reconfiguring your Multi-Factor Authentication. Click Yes to proceed.

Select Setup in the Extra Verification section. Choose the new mobile device operating system you are using (iPhone or Android). You will then be prompted to launch the verification application on your mobile device. If you have installed Okta Verify, click Next and a QR code will appear on the screen. Follow the steps above to scan the QR code using your mobile device camera. Then return to your mobile device to finish setup.

Note: If your previously registered factors or devices are inaccessible, please contact [email protected] requesting for these to be reset.

How do I set up SMS authentication?

  1. Using your browser, navigate to the Coupa Portals Center login page.
  2. Enter your professional email address and password credential, then click Sign In.
  3. You will see a prompt to set up multi-factor authentication.
  4. Click Setup.
  5. On the Setup: SMS screen, select country and enter your phone number.
  6. Click Send code. Type the SMS code received by your mobile device into the Receive a Code via SMS to Authenticate screen on your computer and click Verify.
Extra Verification

How do I set up email authentication?

  1. Using your browser, navigate to the Coupa Portals Center login page.
  2. Enter your professional email address and password credential, then click Sign In.
  3. You will see a prompt to set up multi-factor authentication.
  4. Click Setup.
  5. Choose Email. The email address used to set up your Coupa Portals Center account will be the only option available. You’ll receive an email containing a verification code.
  6. Type the code sent to your email address into the Enter Passcode field and click Verify.

What is Multi-factor Authentication (MFA)?

MFA is the requirement to present two or more methods of identity verification in order to access an application, typically something you know (password) and something you have (i.e. mobile device). For the Coupa Portals Center this means a username and password, plus one additional factor of your choice (Okta Verify App, SMS, Email).

You can choose to set up only one option or you can set up all three. It is up to you! (We would strongly recommend you set up at least two, to prevent lockout if you change phone numbers or devices).

Why am I required to use MFA in certain scenarios?

MFA is a leading security practice recommended by most major security industry bodies and Coupa.

You will be prompted for a second factor based on your unique login patterns. If you regularly log in from the same devices and locations, you may only occasionally be prompted for MFA. If you log in from unrecognized devices or have an irregular login pattern, prompting will be more frequent.

Can I turn off MFA for Coupa Portals?

No, MFA is required to keep your account secure. Coupa Portals Center automatically determines the appropriate scenarios to prompt you for MFA based on a number of factors, such as your device and location.

How do I enroll an additional MFA Factor to my account?

Sign in to the Coupa Portals Center. Click on the avatar in the top right corner (Profile Menu) and select Settings. On this page, if you see the Edit Profile button, click it, then enter your password and a second factor. Select Set Up next to the additional factor you would like to enroll, and follow the steps to complete the process.

Extra Verification