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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
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AI
Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
American Airlines Uses Coupa AI To Upgrade Global Operations
American Airlines (AA) brought structure to global and domestic operations by centralizing workflows, automating compliance, and using real-time insights through Coupa's AI-native platform.
"Coupa isn't just a transformation. It's a first-class upgrade to how we work."
— Alison DeVad, Director of Accounting Automation, American Airlines
American Airlines is one of the world's largest airlines, flying daily to more than 350 destinations in over 60 countries.
Industry
Other
Company Size
Enterprise
Employees
120,000+
Challenge
Fragmented, manual processes from a merger slowed procurement, invoicing, and sourcing at scale.
Lack of visibility made forecasting and supplier negotiations unreliable and time-consuming.
Inconsistent workflows increased compliance risk and complexity across regions.
Solution
Results
A centralized platform and AI tools enable smarter governance, better forecasting, and a smoother employee experience.
Automated invoicing boosts PO-backed spend and reduces manual work across regions.
Digitized contracts and AI insights cut contract cycle times and improve opportunities to maximize working capital.
American Airlines achieved:
20,400+ contracts fully digitized
YoY improvement of PO-backed spend
4x a year contract reviews powered by AI
