Australian Unity strategically manages spend, builds stronger supplier relationships, and saves valuable time across the entire procure-to-pay process with Coupa’s AI-powered and automation tools.

Company Overview

Founded in 1840, Australian Unity provides health, wealth, and care services to communities across Australia.

Headquarters

Melbourne, Australia

Employees

8,500

Website

australianunity.com.au/

Value as a service

400,000

POs and invoices automatically processed

hours or fewer invoice processing time

1,000+

hours saved for a strategic supplier

Challenge

Teams placed orders with suppliers via phone, providing no visibility into spending across the organization.

The accounts payable team had to shift through thousands of paper invoices and manually stamp each one for approval.

Highly manual processes prevented the company from scaling and providing more care for communities nationwide.

Solution

Procure-to-Pay
Source-to-Contract

Results

Digital integration and AI-driven workflows for the whole procure-to-pay lifecycle drive efficiency and cost savings.

Easy-to-use supplier portal builds stronger supplier relationships and faster payment processing and communication.

Customizable platform allows the company to add new technology and adapt processes to support its growth.

“Using the Coupa technology, we have the punch-out and integrations for the ordering and invoice processing. It gives us that end-to-end visibility and really streamlines processes, taking out all the manual touch points.”

— Andy Bee, Head of Procurement, Australian Unity