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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Australian Unity Finds Financial Wellbeing with Coupa
Australian Unity strategically manages spend, builds stronger supplier relationships, and saves valuable time across the entire procure-to-pay process with Coupa’s AI-powered and automation tools.
Company Overview
Founded in 1840, Australian Unity provides health, wealth, and care services to communities across Australia.
Headquarters
Melbourne, Australia
Employees
8,500
Website
australianunity.com.au/Value as a service
400,000
POs and invoices automatically processed
24
hours or fewer invoice processing time
1,000+
hours saved for a strategic supplier
Challenge
Teams placed orders with suppliers via phone, providing no visibility into spending across the organization.
The accounts payable team had to shift through thousands of paper invoices and manually stamp each one for approval.
Highly manual processes prevented the company from scaling and providing more care for communities nationwide.
Solution
Results
Digital integration and AI-driven workflows for the whole procure-to-pay lifecycle drive efficiency and cost savings.
Easy-to-use supplier portal builds stronger supplier relationships and faster payment processing and communication.
Customizable platform allows the company to add new technology and adapt processes to support its growth.
“Using the Coupa technology, we have the punch-out and integrations for the ordering and invoice processing. It gives us that end-to-end visibility and really streamlines processes, taking out all the manual touch points.”
— Andy Bee, Head of Procurement, Australian Unity