As a non-profit credit union, Members 1st was able to leverage various Coupa modules to modernize and streamline their operations, saving their members money and minimizing risk.

Company Overview

Members 1st is the preferred financial institution of Central Pennsylvania offering full banking services to members.

Headquarters

Mechanicsburg, PA

Employees

500 - 1,000

Website

members1st.org/

Value as a service

50%

Reduction in Invoice and Process Time

$31M

Saved

94%

Expense Compliance

Challenge

Old system was at capacity, and processing was slow.

Lack of visibility in procurement made bottlenecks hard to spot.

Struggle with contracts and sourcing made it hard to find the best deals.

Non-profit status raised business risks with subpar suppliers.

Solution

Spend Analysis

Sourcing

Procurement

Supplier Risk & Performance

Results

Added efficiencies like receipt automation saved time and money.

Alternatives suggested for high risk suppliers boost accountability.

Community intelligence yields more informed decision making and lowers risk.

"We have the intelligence of the Coupa Community to really help us be accountable to our members."
-- Brian Strohecker, Budget and Operations Manager