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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
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AI
Coupa named a Leader
in the Forrester Wave™: Supplier Value Management (SVM), Q4 2026
Volatile news. Stable spend.
Read the latest in the Coupa Business Spend Index™ Quarterly Update.
Get the Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Transforming Fragmented Procurement & Finance
Synchrony overcame disconnected workflows by unifying its source-to-pay process on Coupa, ensuring rigorous risk controls and full visibility into $2 billion of spend.
“Coupa gives us a single source of truth. All of our users go to one system. Our internal teams now have visibility to see a transaction from sourcing all the way through payment.”
— Roy Jenkins, VP of P2P & S2P Technology, Synchrony
Synchrony is a leading consumer financing company providing credit & banking products to over 70 million active accounts.
Industry
Banking & Investment
Company Size
Enterprise
Employees
20,000+
Challenge
Struggled with fragmented workflows hindering compliance.
Relied on manual, heavily customized processes.
Lacked complete visibility across disconnected systems.
Faced tracking difficulties across sourcing, legal, and risk.
Results
Centralized over $2 billion in spend on a unified S2P platform.
Cut invoice cycle times in half while increasing e-invoicing to >90%.
Reduced duplicate payments by 90%.
Achieved near 100% on-time payments and >95% PO-backed spend.
Synchrony achieved:
$2B in spend centralized on a single platform
>90% electronic invoicing achieved
50% reduction in invoice cycle times
