Company Overview
Talkdesk empowers enterprises to deliver top-notch customer service with an AI-driven contact center platform.
Headquarters
San Francisco, CA
Employees
1,000 - 5,000
Website
https://www.talkdesk.com/Value as a service
Challenge
No database for its spending, suppliers, or contracts — leading to uninformed financial decisions.
Manual data entry caused errors and late payments to suppliers.
Increased risk due to no formal, company-approved procurement process.
Results
A single-truth source of commodities consolidates suppliers and software for additional savings.
An easy-to-use supplier hub streamlines supplier onboarding and payments.
Automation and customizable, out-of-the-box procurement workflows and virtual cards ensure compliance.
Custom process creations utilizing Custom Objects and Forms to drive strategies for Spend reduction and capturing of information.
“Coupa enabled us to connect in a greater way with our stakeholders and suppliers. It’s helped us move from a transactional state to a strategic one.”
— Zai Mohammed, Head of Global Procurement
