Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa
AI
Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Talkdesk uses Coupa to Create a Single Truth for its Spend
With spending processes isolated in different systems, there was no way for Talkdesk to create a cash burn reduction plan. They needed a solution to bring visibility into their spending data.
Company Overview
Talkdesk empowers enterprises to deliver top-notch customer service with an AI-driven contact center platform.
Headquarters
San Francisco, CA
Employees
1,000 - 5,000
Website
talkdesk.com/Value as a service
$3.5M
In SaaS Savings in Six Months
1
System for Supplier Onboarding
90%
System for Supplier Onboarding
Challenge
No database for its spending, suppliers, or contracts — leading to uninformed financial decisions.
Manual data entry caused errors and late payments to suppliers.
Increased risk due to no formal, company-approved procurement process.
Results
A single-truth source of commodities consolidates suppliers and software for additional savings.
An easy-to-use supplier hub streamlines supplier onboarding and payments.
Automation and customizable, out-of-the-box procurement workflows and virtual cards ensure compliance.
Custom process creations utilizing Custom Objects and Forms to drive strategies for Spend reduction and capturing of information.
“Coupa enabled us to connect in a greater way with our stakeholders and suppliers. It’s helped us move from a transactional state to a strategic one.”
-- Zai Mohammed, Head of Global Procurement
