See the direction of business spend
Coupa + MIT Data Science Lab move beyond sentiment surveys.
Get the BSI Report
Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa
AI
Predicting the future of business spend, faster
Coupa + MIT Data Science Lab move beyond sentiment
See the direction of business spend
Coupa + MIT Data Science Lab move beyond sentiment surveys.
Get the BSI Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
UPS Redefines Procurement Speed & Scale with
Coupa AI
By unifying procurement on Coupa's AI-native platform, UPS gained global supply chain visibility, automated approvals, and achieved faster, smarter decisions across its $30 billion in spend.
UPS is a global logistics leader delivering billions of packages annually through its global supply chain network.
Industry
Business Services
Company Size
Enterprise
Employees
490,000
Challenges
- Limited visibility of third-party spend across global operations increased compliance risk.
- Siloed approvals and workflows slowed down critical operational decision-making.
- Legacy systems and poor past deployments made employees and vendors skeptical of new tools, lowering adoption.
Solutions
Results
- Full spend visibility across 37+ countries enables real-time decisions, with another 30 countries ready for deployment.
- 90% less manual work accelerates approvals and ensures compliance at every step.
- AI-powered workflows improve adoption and eliminate silos across departments.
“The platform will help us deploy new tools, new agents, and new processes at scale across our global business."
— Brian Dykes, EVP and Chief Financial Officer, UPS
UPS achieved:
37+ countries with full spend visibility
6% savings from spend
90% reduction in manual procurement work
