Moving from paper-based procurement to cutting edge technology with Coupa made the USO procurement program more visible, flexible, efficient, and timely, enabling significant savings.

Company Overview

USO is the leading organization serving US military personnel in active service and in transition to civilian life.

Headquarters

Arlington, VA

Employees

100 - 500

Website

uso.org/

Value as a service

75%

Decrease in Invoice Process Time

$136K

in Process Savings

86.6%

PO-Backed Invoice Spend

Challenge

Paper-based purchasing system was cumbersome and slow.

Centers used to spend too much time managing invoices rather than focused on their mission.

A lack of visibility made it inefficient to compare vendor performance.

Solution

Procurement

Invoicing

Spend Analysis

Results

The system is now simple, using technology to create reports, prepare dashboards, and view spend.

Now centers can manage the mission instead of time-consuming invoices.

Spend has more visibility for analyzing business and vendor performance.

"The goal came from Coupa analytics. There is an option for nonprofits, so now I can actually benchmark against that particular community."
— Rick Quaintance, Sr. Director Procurement and Contract Management, USO

Related Customers

jets flying in formation during a sunset

Customer Case Study

Automation With Coupa Frees Time To Focus On USO Mission