Company Overview
USO is the leading organization serving US military personnel in active service and in transition to civilian life.
Headquarters
Arlington, VA
Employees
100 - 500
Website
https://www.uso.org/Value as a service
Challenge
Paper-based purchasing system was cumbersome and slow.
Centers used to spend too much time managing invoices rather than focused on their mission.
A lack of visibility made it inefficient to compare vendor performance.
Solution
Results
The system is now simple, using technology to create reports, prepare dashboards, and view spend.
Now centers can manage the mission instead of time-consuming invoices.
Spend has more visibility for analyzing business and vendor performance.
“The goal came from Coupa analytics. There is an option for nonprofits, so now I can actually benchmark against that particular community.”
— Rick Quaintance, Sr. Director Procurement and Contract Management, USO
