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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
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AI
Coupa named a Leader
in the Forrester Wave™: Supplier Value Management (SVM), Q4 2026
Volatile news. Stable spend.
Read the latest in the Coupa Business Spend Index™ Quarterly Update.
Get the Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Ricoh Transforms Procurement with Coupa
Faced with manual processes and a lack of spend visibility, Ricoh deployed Coupa to automate workflows and manage $400 million in spend, transforming procurement into a strategic partner.
Company Overview
Ricoh USA provides managed print services, document automation, and workplace services for businesses worldwide.
Headquarters
Exton, PA
Employees
13,000
Website
ricoh-usa.comValue as a service
$400M
in indirect spend managed
95%
purchase orders automated
85%
invoices automated
Challenge
Relied on manual, 20-year-old technology.
Lacked visibility into company-wide spending.
Depended on suppliers for purchasing history.
Faced purchasing delays impacting customers.
Results
Automated 95% of POs and 85% of invoices.
Managed $400 million in spend with greater visibility.
Enabled procurement to lead supplier selections.
Positioned Ricoh to combine purchasing power.
“Coupa has changed how procurement is viewed across the organization. We're becoming involved in more strategic decisions and adding value in ways we couldn't before.”
— Christina Morrow, Senior Director of Procurement, Ricoh USA
