Drive smarter spend strategies with AI
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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
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AI
Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Streamlining Global Sourcing to Move at the Speed of Innovation
Ciena transformed complex global sourcing into a fast, data-driven process with Coupa, reducing event setup time from weeks to hours.
Company Overview
Ciena delivers innovative networking systems and software that power connectivity worldwide.
Headquarters
Hanover, Maryland
Employees
8,600+
Website
ciena.com/Value as a service
100%
visibility into supplier engagement
3x
faster sourcing cycle times
20K+
active parts managed in-platform
Challenge
Managing sourcing for hundreds of suppliers and tens of thousands of parts created complexity and inefficiency.
Manual RFP setup and data cleanup slowed cycles across global teams.
Limited visibility made supplier collaboration and accuracy difficult.
Results
Reduced RFP setup time from weeks to hours through standardized templates.
Centralized supplier data for consistent visibility and faster decision-making.
Empowered teams to scale sourcing efficiently and respond quickly to market changes.
“It used to be painful to deal with. Now, something that took weeks takes hours, and we can actually see how suppliers are engaging across every market. That’s a big plus.”
— Peter Seitz, Director, Product Cost Management, Ciena
