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Indosat Unifies Procurement with Coupa

Discover how Indosat transformed its spend management into a modern, intelligence-driven procurement ecosystem.

Company Overview

One of Indonesia's leading digital telecommunications providers connecting millions of people across thousands of islands.

Headquarters

Jakarta, Indonesia

Employees

18,000+

Website
ioh.co.id

Value as a service

100%
real-time visibility of corporate spend
40%
reduction in average invoice cycle times
1
unified platform connecting ERP systems

Challenge

Spend was scattered across siloed systems, forcing manual work.

Email approval workflows slowed operations and weakened governance.

Teams lacked a single, complete view of corporate spend.

Results

Automated workflows turned slow tasks into instant actions.

Real-time spend visibility provides live, unfiltered insights.

Stronger governance and transparency across all departments.

Enhanced supplier relationships with fewer manual inquiries.

"Coupa didn't just make us faster. It made us smarter and more confident, inspiring us to think bigger about what procurement can achieve."

— Hendro Wahyudi, VP Procurement Operational Support, Indosat Ooredoo Hutchison

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