Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa
AI
Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Building procurement excellence for members with Coupa
Nationwide Building Society transformed fragmented procurement into a unified, AI-powered platform — automating workflows, improving compliance, and saving time across 15,000 employees.
Company Overview
Nationwide is a member-owned financial institution offering banking, savings, and mortgage services across the UK.
Headquarters
Swindon, UK
Employees
15000
Website
nationwide.co.uk/Value as a service
60%
faster PO cycle time through automation
90%+
e-invoicing compliance across AP operations
75%+
supplier portal adoption boosting efficiency
Challenge
Disconnected systems and offline processes made it hard to track spend, enforce compliance, and manage supplier relationships efficiently.
Manual approvals slowed procurement, and finance lacked consistent data for forecasting.
Teams spent more time on administration than strategy.
Results
Gained real-time visibility, improved stock control, and more time for strategic sourcing.
Automating e-invoicing compliance and invoice matching drives efficiencies for the AP team.
Intelligent routing of warehouse picking is now done 100% digitally on iPads.
“We don’t want just efficiency, we want excellence. Coupa supports that across every layer of our operations.”
— Sarah Dryden, Head of Digital Procurement, Nationwide Building Society
