Control & Optimize Your Services Spend

Move beyond fragmented systems with a solution designed to handle every type of external service:

• Simple Services: Low complexity tasks like catering, printing, or equipment repair
• Outsourced Services: Recurring managed services such as call centers, security, and facilities management
• Statement of Work (SOW): Project-based engagements with defined milestones and deliverables
• Staff Augmentation: Contingent labor and temporary staffing to supplement your workforce

Eliminate data silos and gain comprehensive visibility by managing goods, services, and contingent workforce in one place.

Step into the next generation of managing your services, leveraging the full Coupa platform throughout the end-to-end lifecycle. This means that your sourcing, contract, order, and invoice services have the same familiar UI, UX, and configuration. This allows end users the same familiar experience while allowing administrators to jump right in and maintain data and workflows.

This is the key differentiator for Coupa, as no other solution on the market has a true total spend management platform.

The robust Coupa CLM module provides the backbone to authoring and executing your service contract terms.

Operationalize your agreed pricing by maintaining prenegotiated rate cards. Whether they are hourly T&M rates or SOW tasks and milestones, rates can be configured, maintained and applied to Services Orders, ensuring continuity and compliance from request to invoice.

Job Role templates capture taxonomy, descriptions, levels and skills required for workers. Suppliers self manage their repository of workers and assign them to one or multiple projects, triggering a robust, conditional onboarding compliance and provisioning process, including APIs to automate downstream systems and access.

Capture work confirmation exactly how it happens — from milestone-based deliverables to daily time entries enforcing the contracted rate cards authorized for your service orders.

Use Service Sheets to track lump-sum hours, deliverables, or expenses, and Timesheets to track individual worker hours per day. AI Summaries are generated for approvers to efficiently review budget impact and transactions and properly allocate cost accounting.

The Coupa Invoicing solution is used to apply your localized compliant invoicing presentations, processes and approvals for both goods and services.

Rate cards apply to Service Orders and are used on Service Sheets and Timesheets. Upon approval, suppliers will flip the approved sheets into invoices. This ensures that suppliers are only able to invoice approved services with approved rates.

Accelerate service requisition creation with the AI Navi Agents. The service agent analyzes contracts documents and agreements to extract key details — such as roles, rates, and dates — and automatically creates requisitions, reducing manual effort and errors.

Actionable grids throughout the entire lifecycle enables end users to view details, take actions and export reports all from the same location. Users can use drag-and-drop capabilities to customize their reporting views with field selections and order, filters, sorting rules and more. Users are also able to schedule reports for ongoing reporting needs.

Coupa also offers a robust Analytics module which offers even more customization with dashboards and reports built across multiple data sources.