Concentrix's paramount issues of scalability and flexibility of procurement for widely diverse clients, countries, and languages, were resolved quickly with Coupa.

Company Overview

Concentrix is a business services company specializing in customer engagement and performance.

Headquarters

Fremont, CA

Employees

75,000+

Website

concentrix.com/

Value as a service

Weeks to Roll Out in 20 Countries

110K

Invoices Processed in the Last Year

$32M

of Unnecessary Spend Saved

Challenge

Large rapid growth needed a scalable system.

System needed to work with multiple languages in multiple regions.

Lack of visibility in procurement led to duplication and waste.

Solution

Results

Visibility eliminated duplicate costs and suppliers.

Less time spent on implementation and more on value-added services like strategic partnerships was more efficient.

Flexibility allowed for rapid adaptation to changing circumstances.

"Coupa’s flexibility enables us to deliver value to our executive team because we’re able to change functionality on the fly."
— Curt Metzger, Vice President of Strategic Partnership (previously Director of Strategic Partnership)