With a mission of delivering value to customers, using Coupa improved Imperial's goal of highly efficient ordering and monitoring methods for customers.

Company Overview

Imperial is a national distributor of maintenance products and aftermarket components for the vehicle and fleet industry.

Headquarters

Green Bay, WI

Employees

100 - 500

Website

imperialsupplies.com/

Value as a service

50%

of Growth through Platform

67%

Decrease in Condensed Closed-Cycle (from 6-12 Months to 3 Months)

Challenge

Outdated paper-based methods did not deliver satisfaction to customers.

Meeting customers' goals and objectives was time-consuming.

Lack of visibility hampered better buying decisions through leveraged buying and control of the vendor base.

Solution

Results

New user-friendly interface allowing scanning of products saves time and paperwork.

Customers' experience is a one-stop-shop.

Added visibility enables better buying decisions through analytics.

Growth has accelerated through customer UX.

"One of the biggest benefits for Imperial engaging in a spend management platform has been the accelerated growth."
— Steve Schravesande, Vice President of Business Development