The Red Cross’ previous procure-to-pay (P2P) project failed to meet several challenges resulting in limited spend visibility and control, inefficient manual processes, and meeting diversity and inclusion targets. Coupa responded to their emergency with a solution that delivered rapid relief.

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Company Overview

Founded nearly 140 years ago, The American Red Cross has grown to $3+ billion in annual revenue as it serves the nation, providing 40% of the hospital blood supply in the U.S. as well as direct-assist

Headquarters

Washington, D.C.

Employees

10,000 - 25,000

Website

redcross.org/

Value as a service

35%

Increased spend with Diverse suppliers

$4M

In Working Capital Improvement

$15M

In Cost Reduction

Challenge

Lack of Visibility & Control Over Spend

Inefficient Manual Processes

Meeting Diversity & Inclusion (D&I) Benchmarks

Solution

AI Platform

Results

$1-2M in Inventory Optimization

50% Reduction in Paper

87% On-Contract Spend

On track to achieve an overall 3X ROI

"With our BSM capabilities, we’ve increased our Diverse spend across the supply chain and low upfront costs and fast time-to-value have allowed this business process transformation to be self-funded."
— Thomas Nash, Chief Procurement Officer, The American Red Cross

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Customer Case Study

Coupa Aids Red Cross In Meeting Diversity Goals with Self-funded BSM