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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
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AI
Coupa named a Leader
in the Forrester Wave™: Supplier Value Management (SVM), Q4 2026
Volatile news. Stable spend.
Read the latest in the Coupa Business Spend Index™ Quarterly Update.
Get the Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Modernizing Procurement for a Global Non-Profit
By partnering with Coupa, the American Red Cross replaced manual invoicing and centralized purchasing with an agile, AI-powered system that empowers field teams.
Company Overview
A leading humanitarian organization providing disaster relief, blood services, and health training across the U.S.
Headquarters
Washington, D.C.
Employees
35,000+
Website
redcross.orgParnter
Value as a service
40%
of the U.S. blood supply collected
$4B
in operating revenue generated
187
countries in global humanitarian network
Challenge
Lacked spend visibility across lines of business.
Centralized procurement model created purchasing bottlenecks.
Reactive purchasing card program led to after-the-fact reconciliation.
Separation between requesters and buyers delayed essential supplies.
Results
Transitioned to an efficient, user-based requisitioning model.
Eliminated manual invoice entry with automated Coupa Pay processing.
Streamlined supplier onboarding and source-to-pay communication.
Provided finance with real-time spend visibility across operations.
"The whole purchase-to-invoice process has been simplified. Coupa is reducing our manual work, and moving toward automation allows accounts payable to focus on more important tasks than just entering invoices."
— Ben Langenhop, Primary Coupa Admin, American Red Cross
