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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
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AI
Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
AstraZeneca Gets Purchasing Down to a Science with Coupa
AstraZeneca wants its scientists to spend time in a lab, not in a complicated procure-to-pay system. That’s why the company uses Coupa to simplify and streamline spending processes.
Company Overview
AstraZeneca is a manufacturing pharmaceutical company innovating life-saving medicines and improving access to them.
Headquarters
Cambridge, England
Employees
75,000+
Website
astrazeneca.com/Value as a service
$10B
In Spend Properly Managed
97%
Of Spend Structured
50%
Increase in E-Invoicing
Challenge
A legacy purchasing system made purchasing complicated, resulting in low user adoption for global scientists and poor spending data capture.
Requisition approvals and invoice processing costs were high due to lots of troubleshooting and manual data entry.
With few suppliers understanding how to use the company’s legacy system, the accounts payable (AP) team spent much of their time answering payment status updates.
Solution
Results
Implementing a content-rich buying channel with the Coupa Supplier Hub creates an ‘Amazon-like’ buying experience, leading to high user adoption and nearly 100% company-approved purchases.
Using automated approval workflows and increasing e-invoicing to 90% reduces the need for manual intervention and leads to lower operational costs.
Keeping suppliers up to date with an easy-to-use supplier portal means the AP team can focus on more strategic work.
“In our selection process, it became very clear around usability studies that Coupa had an enhanced user experience compared to other platforms.”
— Robert Christmas, Financial Director
