Company Overview
AstraZeneca is a manufacturing pharmaceutical company innovating life-saving medicines and improving access to them.
Headquarters
Cambridge, England
Employees
75,000+
Website
https://www.astrazeneca.com/Value as a service
Challenge
A legacy purchasing system made purchasing complicated, resulting in low user adoption for global scientists and poor spending data capture.
Requisition approvals and invoice processing costs were high due to lots of troubleshooting and manual data entry.
With few suppliers understanding how to use the company’s legacy system, the accounts payable (AP) team spent much of their time answering payment status updates.
Results
Implementing a content-rich buying channel with the Coupa Supplier Hub creates an ‘Amazon-like’ buying experience, leading to high user adoption and nearly 100% company-approved purchases.
Using automated approval workflows and increasing e-invoicing to 90% reduces the need for manual intervention and leads to lower operational costs.
Keeping suppliers up to date with an easy-to-use supplier portal means the AP team can focus on more strategic work.
“In our selection process, it became very clear around usability studies that Coupa had an enhanced user experience compared to other platforms.”
— Robert Christmas, Financial Director
