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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
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AI
Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Concentrix Gains Flexibility And Organization During Rapid Growth
Concentrix's paramount issues of scalability and flexibility of procurement for widely diverse clients, countries, and languages, were resolved quickly with Coupa.
Company Overview
Concentrix is a business services company specializing in customer engagement and performance.
Headquarters
Fremont, CA
Employees
75,000+
Website
concentrix.com/Value as a service
5
Weeks to Roll Out in 20 Countries
110K
Invoices Processed in the Last Year
$32M
of Unnecessary Spend Saved
Challenge
Large rapid growth needed a scalable system.
System needed to work with multiple languages in multiple regions.
Lack of visibility in procurement led to duplication and waste.
Solution
Results
Visibility eliminated duplicate costs and suppliers.
Less time spent on implementation and more on value-added services like strategic partnerships was more efficient.
Flexibility allowed for rapid adaptation to changing circumstances.
"Coupa’s flexibility enables us to deliver value to our executive team because we’re able to change functionality on the fly."
— Curt Metzger, Vice President of Strategic Partnership (previously Director of Strategic Partnership)
