By unifying purchasing, payments, and contracts, HammondCare simplified buying for 5,000+ staff, ensuring care remains the priority for 50,000 patients annually across Australia.

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Company Overview

Respected Australian not-for-profit providing residential, home, dementia, and palliative care services nationwide.

Headquarters

Australia

Employees

5,000+

Website

https://www.hammond.com.au

Value as a service

50,000

patients supported each year

20%

transactions via virtual cards

5,000+

staff members empowered

Challenge

Legacy system was hard for staff to use.

Limited visibility and control over spend.

Manual tasks pulled staff from patient care.

Slow onboarding for one-time vendors.

Solution

Procure-to-Pay

Contract Management

Results

Real-time visibility across all spend.

Simplified buying reduced workarounds.

Faster one-time supplier transactions.

Freed staff time for patient-focused work.

"Coupa allows our staff to spend more time caring for patients and less time on transactional administration like purchasing and invoices. It’s become part of how we make sure care stays the priority."

— Aaron Passfield, Head of Procurement, HammondCare