Company Overview
Zendesk is the champion of great service everywhere for everyone, powering billions of conversations, and connecting more than 100,000 brands with hundreds of millions of customers.
Headquarters
San Francisco, CA
Employees
2,000 - 10,000
Website
https://www.zendesk.com/Challenge
Gaining greater visibility and control with a holistic procurement platform
Controlling costs across different business functions
Improving operational efficiency for optimized performance
Solution
Facilitating all aspects of the procurement journey from PO-creation to supplier management
Empowering Zendesk employees for easy self-service
Optimizing organization control over spend and payments
Results
Fully streamlined procurement processes for Zendesk employees
An increase in real-time visibility into overall spend and payments
Comprehensive user training and supportive education for users
“Coupa makes sense for Zendesk because it fits nicely into our tech stack with ERP integration.”
— Meara Fallon, Manager, Procurement Center of Excellence, Zendesk
