See the direction of business spend
Coupa + MIT Data Science Lab move beyond sentiment surveys.
Get the BSI Report
Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa
AI
Predicting the future of business spend, faster
Coupa + MIT Data Science Lab move beyond sentiment
See the direction of business spend
Coupa + MIT Data Science Lab move beyond sentiment surveys.
Get the BSI Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
With Coupa, Zendesk Gives BSM Visibility to Key Stakeholders
Under Meara Fallon's leadership, Zendesk's Procurement Center of Excellence ensures stakeholders and teams are able to do their jobs, while being fully supported by a seamless procurement process.
Company Overview
Zendesk is the champion of great service everywhere for everyone, powering billions of conversations, and connecting more than 100,000 brands with hundreds of millions of customers.
Headquarters
San Francisco, CA
Employees
2,000 - 10,000
Website
zendesk.com/Challenge
Gaining greater visibility and control with a holistic procurement platform
Controlling costs across different business functions
Improving operational efficiency for optimized performance
Solution
Facilitating all aspects of the procurement journey from PO-creation to supplier management
Empowering Zendesk employees for easy self-service
Optimizing organization control over spend and payments
Results
Fully streamlined procurement processes for Zendesk employees
An increase in real-time visibility into overall spend and payments
Comprehensive user training and supportive education for users
"Coupa makes sense for Zendesk because it fits nicely into our tech stack with ERP integration."
— Meara Fallon, Manager, Procurement Center of Excellence, Zendesk
