Rapid growth strained VEG's manual ordering, risking patient care. With Coupa, VEG centralized 100+ locations, automating 300,000+ invoices and securing supplies.

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Company Overview

A nationwide network of 100+ animal hospitals providing 24/7 emergency and urgent care for pets.

Headquarters

New York, NY

Employees

5,000+

Website

https://veterinaryemergencygroup.com/

Value as a service

300,000+

invoices processed annually

85%

invoices backed by POs

<1 Hour

invoice approval cycle time

Challenge

Rapid expansion increased volume without centralized control or visibility.

Manual phone and email ordering led to late approvals and missing POs.

High transaction volumes caused frequent AP integration failures during close.

Solution

Procure-to-Pay

Coupa Pay

Contract Lifecycle Management

Risk & Performance Management

InvoiceSmash

Advanced Analytics

Results

Standardized purchasing across 100+ locations without slowing operations.

Processed 300,000+ invoices annually with 85% PO-backed compliance.

Managed 1,000+ suppliers with improved payment reliability and visibility.

“Coupa gives us the confidence that we can continue growing without adding headcount. We know the processes can handle the volume as we scale.”
— Brittany Caruso, Director of Accounts Payable, Veterinary Emergency Group