Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa
AI
Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Streamlining Global S2P While Preserving Governance
SMBC implemented Coupa to unify global procurement, bringing structure and consistency to a complex, highly regulated environment through automated workflows and built-in compliance controls.
Company Overview
Global financial institution operating across 150 offices in 40 countries, supporting corporate and investment banking.
Headquarters
Tokyo, Japan
Employees
130,000+
Website
smbcgroup.com/Value as a service
40
countries with unified procurement
100%
visibility into supplier risk
Faster
aapproval cycles by removing redundant steps
Challenge
Industry requirements increased procurement complexity.
Limited visibility across S2P processes.
Manual tracking of requests and approvals.
Slow supplier onboarding and risk reviews.
Solution
Results
Accelerated approval cycles.
Improved visibility into third-party risk.
Reduced manual effort in invoicing.
Consistent, intuitive stakeholder experience.
"Coupa drives our full process from requisition to contract to purchase order. It brings our internal customers and external suppliers together in a more intuitive and automated way."
— Sonia Penoro, Executive Director of Procurement Operations, SMBC
