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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
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AI
The market winced. Business spend held firm.
The Coupa Business Spend Index™ Quarterly Update
Volatile news. Stable spend.
Read the latest in the Coupa Business Spend Index™ Quarterly Update.
Get the Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Centralizing Operations Across 4,500 Kitchens
To combat rising labor costs and inefficient site-level purchasing, WSH deployed Coupa across 4,500 locations. This unified supply chain cut ordering time by 60%, empowering chefs to focus on food.
Company Overview
WSH is a leading UK-based hospitality and food service company, delivering fresh catering across 4,500 European sites.
Headquarters
Reading, UK
Employees
26,000+
Website
wshlimited.comValue as a service
60%+
cut in daily ordering time per site
4,500
sites unified on one platform
2.5m
invoices processed annually
Challenge
Purchasing was fully devolved to each chef
Orders required manual calls, emails, or logins
No shared suppliers meant zero spend visibility
Labor costs and legislation required better data
Results
Daily ordering time dropped by over 60%
Platform scaled to 2.5 million invoices a year
80% of site-level spend now flows through Coupa
Chefs reclaimed time for customers and food
"It's not just about cost-saving, it's not about cutting labour costs — it's about reallocating that labour to value-added tasks: drive sales, engage with the customer, bring theatre of food to our customers."
— Simon Fennell | Supply Chain Commercial Director | WSH
