Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa
AI
Drive smarter spend strategies with AI
The Total Spend Management Annual Benchmark Report
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
Hilton Books Higher Efficiency and Faster Invoicing with Help From Coupa
Hilton gained visibility and control over its procurement processes while unifying supply chain operations worldwide with Coupa’s AI platform.
Company Overview
In pursuit of its vision to fill the Earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests over its 100+ year history.
Headquarters
McLean, VA
Employees
75,000+
Website
hilton.com/Value as a service
$12
Billion in Spend Managed
$125
Million in Savings
50
Properties Managed (and counting)
Challenge
Decentralized procurement led to inefficient and fragmented processes across Hilton's many properties.
Reliance on paper and email invoices resulted in time-consuming, error-prone invoice processing.
The COVID-19 pandemic caused significant supply chain disruptions, complicating operational efficiency and spending control.
Results
Unified and automated processes streamline procurement, reducing invoicing time and errors and increasing overall efficiency — allowing staff to focus on guests.
Complete visibility powered by real-time data enables full control over spend, optimizes operations, and drives cost savings.
By tracking and managing sustainable suppliers, Hilton is able to meet its sustainability targets and bolster its brand reputation.
"Coupa has allowed us to maximize our expertise and fully leverage our size and our scale."
— Anu Saxena, President, Hilton Supply Management
