Company Overview
In pursuit of its vision to fill the Earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests over its 100+ year history.
Headquarters
McLean, VA
Employees
75,000+
Website
https://www.hilton.com/Value as a service
Challenge
Decentralized procurement led to inefficient and fragmented processes across Hilton’s many properties.
Reliance on paper and email invoices resulted in time-consuming, error-prone invoice processing.
The COVID-19 pandemic caused significant supply chain disruptions, complicating operational efficiency and spending control.
Results
Unified and automated processes streamline procurement, reducing invoicing time and errors and increasing overall efficiency — allowing staff to focus on guests.
Complete visibility powered by real-time data enables full control over spend, optimizes operations, and drives cost savings.
By tracking and managing sustainable suppliers, Hilton is able to meet its sustainability targets and bolster its brand reputation.
“Coupa has allowed us to maximize our expertise and fully leverage our size and our scale.”
— Anu Saxena, President, Hilton Supply Management
