See the direction of business spend
Coupa + MIT Data Science Lab move beyond sentiment surveys.
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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa
AI
Predicting the future of business spend, faster
Coupa + MIT Data Science Lab move beyond sentiment
See the direction of business spend
Coupa + MIT Data Science Lab move beyond sentiment surveys.
Get the BSI Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
CSAA's BSM Takes a Turn onto Easy Street for National Expansion
With ease-of-use for universal adoption being a top priority for CSAA, Coupa's easy automation, better data visibility, and intuitive UX helped CSAA streamline an exponentially complex infrastructure.
Company Overview
AAA Northern California, Nevada & Utah provides members with auto, travel, insurance, and financial products and services.
Headquarters
Walnut Creek, CA
Employees
1,000 - 5,000
Website
https://csaa-insurance.aaa.comValue as a service
92%
Reduction in Manual Management of Exceptions
Challenge
Manual, paper-based processes created grave inefficiency, with invoices left sitting in work queues indefinitely.
Absence of centralized system and automated processes led to lack of visibility, control, and scalability.
Cumbersome approval chains.
Results
Manual management of over 300 exceptions for approval process reduced to less than 25.
New data visibility to quantify savings year-over-year.
Ability to use mobile devices created almost instant approval processes.
Automatic escalations and reminders vastly improved efficiency and resolution time.
"Coupa gives us easy reporting and data that we just couldn't get before. It’s been a lifesaver."
-- Kathy Stone, Senior Manager, Strategic Sourcing
