CSAA's BSM Takes a Turn onto Easy Street for National Expansion

Manual, paper-based processes created grave inefficiency, with invoices left sitting in work queues indefinitely.

Absence of centralized system and automated processes led to lack of visibility, control, and scalability.

Cumbersome approval chains.

Invoicing

Contract Management

Spend Analysis

Procurement

Manual management of over 300 exceptions for approval process reduced to less than 25.

New data visibility to quantify savings year-over-year.

Ability to use mobile devices created almost instant approval processes.

Automatic escalations and reminders vastly improved efficiency and resolution time.