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Analytics Agent
Learn how to find answers to your analytical questions with the Analytics Agent.
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Knowledge Agent
Learn how to find answers to your procurement-related questions with the Knowledge Agent.
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Supplier Assistance Agent
Coupa Navi™ CSP Supplier Assistance Agent assists suppliers with general questions about the Coupa Supplier Portal (CSP) based on the Compass documentation.
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$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
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AI
Coupa Named a Leader in the 2026 IDC MarketScape Worldwide AI-Enabled AP Automation Software for Large Enterprise
Drive smarter spend strategies with AI
See what exceptional performance looks like and learn how to close the gaps.
Get the Benchmark Report
$10 Trillion and Counting...
Our unique data takes our AI capabilities to the next level
Explore Coupa AI
CNA Digitizes, Gains Flexibility and Visibility to Minimize Risk
CNA leverages Coupa to overcome outdated, paper-based systems, gaining control over spend, and third-party risk management.
Company Overview
CNA provides expertise, service and business insurance to manage exposure and minimize loss in a wide array of industries.
Headquarters
Chicago, IL
Employees
5,000 - 10,000
Website
cna.comValue as a service
91%
Spend with Coupa Suppliers
3X
Number of Risk Assessments Done
Challenge
Paper-based processes led to inefficiency and risk.
Siloed processes led to limited visibility and control over spend.
Offline, non-automated reviews led to labor-intensive risk management.
Lacked visibility and flexibility during pandemic.
Results
Achieved improved visibility and efficiency with digitized spend.
Centralized work flow enabled effective analytics to assess risk.
Digitization allows easy access to data for audits and risk management.
"CNA has tripled the number of annual assessments, improved risk visibility and better aligned expert resources."
— Doug Kortfelt, SVP, Chief Procurement Officer
