Company Overview

BMO provides personal and commercial banking, global markets, and investment banking services to 12 million customers.

Headquarters

Montreal, Canada

Employees

25,000 - 50,000

Website
https://www.bmo.com/home/

Value as a service

75%
Reduction in Risk Assessment Cycle
100%
Integrated Supplier Risk and Performance Management

Challenge

A lack of real-time data from multiple risk domains made it difficult to ensure that every business unit’s suppliers met regulatory requirements and corporate responsibility goals.

Onboarding and vetting suppliers were slow due to manual processes, resulting in low service levels and frustrated business leaders.

Need to consolidate supplier risk and performance management processes and data into one place, so BMO’s multiple risk assessment teams could work from a single truth source.

Results

Supplier risk and performance management is now 100% digital, embedded in processes, and leverages AI insights from the Coupa community to give BMO control of the entire supplier lifecycle.

Digital tools like automated risk scorecards reduce vetting cycles by 75% and ensure only pre-vetted suppliers within the bank’s predefined risk level are engaged.

Completing regulator audits and meeting changing regulations are much easier since BMO can update digital assessment configurations and collect all necessary data from suppliers from one place.

“The maturity of our digital third-party risk program has allowed BMO to adapt quickly to the global pandemic and feel confident in our ability to proactively identify and mitigate potential risk.”
–Pamela Schott, VP, Global Third-Party Risk Management and Supplier Performance

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