CSAA's BSM Takes a Turn onto Easy Street for National Expansion
With ease-of-use for universal adoption being a top priority for CSAA, Coupa's easy automation, better data visibility, and intuitive UX helped CSAA streamline an exponentially complex infrastructure.
Company Overview
AAA Northern California, Nevada & Utah provides members with auto, travel, insurance, and financial products and services.
Headquarters
Walnut Creek, CA
Employees
1,000-5,000
Customer Website
Value as a Service
92%
Reduction in Manual Management of Exceptions
Challenges
Manual, paper-based processes created grave inefficiency, with invoices left sitting in work queues indefinitely.
Absence of centralized system and automated processes led to lack of visibility, control, and scalability.
Cumbersome approval chains.
Results
Manual management of over 300 exceptions for approval process reduced to less than 25.
New data visibility to quantify savings year-over-year.
Ability to use mobile devices created almost instant approval processes.
Automatic escalations and reminders vastly improved efficiency and resolution time.
"Coupa gives us easy reporting and data that we just couldn't get before. It’s been a lifesaver."
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