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Our Corporate Philosophy
The Coupa Core Values
The “Coupa Creed” consists of the core values that we believe provide accountability to us as a company. It lets our customers know that as we grow we will not lose focus of who you are and what we promised them. It is our company’s identity that not only differentiates us from our competitors, but allows us to serve as leaders in the enterprise software space. It helps us measure our impact with our customers and for the market as a whole. The core values that we had when we were only 25 people are still the same core values we have today…and we plan to keep it that way. That’s something we are madly proud of.
Ensure Customer Success
Where industry has traditionally focused on customer satisfaction, Coupa focuses on customer success. To us, customer success is more than just an aspirational job title or a new spin on the customer service function. It’s an evolution of customer service, requiring new skill sets and mindsets to staff our customer success organization
What Does This Mean For You?
The customer success model aligns the interests of Coupa with the interests of the customer in a quantifiable way. We are much more proactively involved in a customer’s success over customer service, which has historically functioned more as an ad-hoc troubleshooting service driven by upsell opportunities. You won’t find that here at Coupa. We are in it to win it with you.
Focus on Results
We firmly believe we are accountable to our customers to produce results. We want our customers to be so impacted by Coupa that they cannot imagine their life without it (or remember their life before it). That is why achieving real, tangible, positive results are built into the DNA of our company, and every employee and partner we work with.
What Does This Mean For You?
There aren’t many enterprise software companies out there who want to be held accountable to their results. With this as a core value at Coupa, our customers not only know they will see results, they expect it - that’s the type of “good company” we surround ourselves with. We see it as our most important responsibility, day in and day out, to produce results for our customers. That’s our bottomline.
Strive for Excellence
Striving for excellence is about never lowering the bar. Too many customers have fallen victim to the sub-par attitude and behaviors of their vendors – once they sign the deal, get their reference and the logo recognition, they’re gone and the client rarely hears from them again. We strive for success by raising the bar for ourselves, our customers and for the enterprise software market.
What Does This Mean For You?
Here at Coupa, we constantly ask the question “How can we be better than we were yesterday?” This way of thinking ensures our customers are not only receiving great results, but are getting the best we can offer on a day to day basis. We are constantly improving and innovating which means our customers have the best product the market has to offer – bar none.
Top private technology startup in the SaaS & Enterprise category
Best Cloud Software As A Service Finalist
America's Fastest Growing Private Companies
Technology Fast 500
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