Coupa Named in Gartner ‘Voice of the Customer’ Report

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Three Gartner Reports All Recognize Coupa for P2P

The Coupa team is excited to announce that we have been recognized as the only vendor placed in the Customers’ Choice Zone in the October 2019 Gartner Peer Insights ‘Voice of the Customer’ Report for Procure-to-Pay Suites. The Gartner Peer Insights ‘Voice of the Customer’ report uses customer reviews from the Gartner Peer Insights forum to provide insight into existing customers’ views of a vendor’s product.

Reviews give insight into how satisfied existing customers are with a vendor’s product, as well as their experience in negotiating with the vendor, getting support for the product or service, and the overall implementation effort. Customer reviews go through a strict validation and moderation process in an effort to ensure they are authentic, and reviews must be representative of a broad mix of enterprise clients from different industries, company sizes and deployment regions. Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction.

Coupa the only Customers’ Choice named for Procure-to-Pay Suites
The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews for the previous year into insights for IT decision makers. This peer perspective, along with the individual detailed reviews, is complementary to expert research and can play a key role in customers’ buying process, as it focuses on direct peer experiences of implementing and operating a solution. Coupa was one of 13 vendors evaluated in Gartner’s October 2019 ‘Voice of the Customer’ report for Procure-to-Pay Suites and the only one given the Customers’ Choice distinction.

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The Coupa team believes this distinction validates Coupa’s customer-first approach. Our customers are our most valuable source of innovation and are the reason why Coupa continues to change the game in Procure-to-Pay Suites and business spend management. We believe this is a result of our continuous efforts to deliver the very best for our customers in everything we do—from product capabilities and deployment, to contracting and customer support.

To learn more about Coupa’s customer reviews, visit the Gartner Peer Insights Procure-to-Pay Market web page.

This is far from the first time Coupa has been recognized by Gartner this year. Coupa was also recognized in the Gartner Magic Quadrant for Procure-to-Pay Suites and Critical Capabilities for Procure-to-Pay Suites. Coupa was listed as an October 2019 Gartner Peer Insights Customers’ Choice distinction and is now listed in the November 2019 ‘Voice of the Customer’ report.

In the Gartner 2019 Magic Quadrant Report for Procure-to-Pay Suites, Coupa was positioned as a Leader for the fourth time in a row, and this year Coupa placed furthest for completeness of vision and highest for ability to execute in the Leaders quadrant.

To learn more about the Customers’ Choice distinction, or to read the reviews written about products by the professionals who use them, visit the Customers’ Choice landing page on Gartner Peer Insights.

Here are some excerpts from customers that contributed to Coupa’s 2019 Customers’ Choice distinction:

  • "Coupa makes the process to enter POs and invoices so simple. I have used other systems, and nothing compares to how quick and easy that Coupa makes the process.” – Manager, Talent Acquisition, Manufacturing. Read the full review here.
  • “Coupa Procure-to-Pay completely revolutionised my company's Supply Chain Management department. It is the best out there… Procurement process time [was] reduced from weeks to within days!” – Database Admin Analyst, Finance. Read the full review here.
  • "Coupa is a very business-friendly system and easy to use with instant spend transparency… In just one and a half years, we introduced Coupa in nearly 75% of 257 locations, representing 29 different countries with varying currencies, governmental regulations, and compliance factors.” – Program Manager, Program and Portfolio Management, Manufacturing. Read the full review here.

Read more reviews for COUPA here.

See the full November 2019 Gartner Peer Insights ‘Voice of the Customer’ Report for Procure-to-Pay Suites.

To all our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction! If you have a Coupa story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Coupa. 

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.