Talkdesk
Customers / Talkdesk
Industry
Talkdesk uses Coupa to Create a Single Truth for its Spend
With spending processes isolated in different systems, there was no way for Talkdesk to create a cash burn reduction plan. They needed a solution to bring visibility into their spending data.
Company Overview
Talkdesk empowers enterprises to deliver top-notch customer service with an AI-driven contact center platform.
Headquarters
San Francisco, CA
Employees
1,000-5,000
Customer Website
Value as a Service
$3.5M
In SaaS Savings in Six Months
1
System for Supplier Onboarding
90%
System for Supplier Onboarding
Challenges
No database for its spending, suppliers, or contracts — leading to uninformed financial decisions.
Manual data entry caused errors and late payments to suppliers.
Increased risk due to no formal, company-approved procurement process.
Solutions
Results
A single-truth source of commodities consolidates suppliers and software for additional savings.
An easy-to-use supplier hub streamlines supplier onboarding and payments.
Automation and customizable, out-of-the-box procurement workflows and virtual cards ensure compliance.
Custom process creations utilizing Custom Objects and Forms to drive strategies for Spend reduction and capturing of information.
“Coupa enabled us to connect in a greater way with our stakeholders and suppliers. It’s helped us move from a transactional state to a strategic one.”
