Customers / Zalando

Zalando Zeroes in on Millennial Mobile Procurement Needs with Coupa

Zalando's rapid growth, ever-changing, millennial-dominated business required much more flexibility and control. They found it with Coupa, reducing maverick spend and procurement cycle time.
Company Overview
An e-Tail pioneer, Zalando is Europe's leading online fashion platform connecting customers, brands, and partners.
Berlin, Germany

Value as a Service

2.3 Days

Invoice Cycle Time

1.4 Days

PO Cycle Time


With many buyers, maverick spend was a serious problem.

Lack of visibility was an issue in categorization and speed.

Millennial workforce required a smart, efficient, customer-centric platform with mobility above all.


Maverick spend is greatly reduced with control over buying.

The flexible procure to pay process is mobile-friendly.

The user-friendly interface assures speed and compliance.

Increased visibility in procurement also benefits suppliers.

"We employ many millennials, so we wanted a platform that can be used in mobile devices to request and approve on the go."

Alejandro Basterrechea, Lead Procurement Operations